Shipping Policy

 

ORDER PROCESSING:

Please allow up to 48 hours to process your order. Expect an email within 48 hours to let you know your order is on the way! This will include your tracking information.

 DELIVERY AUSTRALIA WIDE

We off FREE shipping Australia wide. During checkout, enter your address and choose the FREE shipping option. If you have any issues entering your shipping address, please send a message to use via our contact page, we will be happy to help.

 DELIVERY TIMES

Orders are generally shipped within 48 hours from the time of order confirmation. Delivery times can vary based on your location. Please allow 2 - 8 business days for your order to arrive.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 


In the event that your order arrives damaged in any way, please send a message via our contact page with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


If you have any further questions, please don't hesitate to contact us at support@hydrogenh2go.com.au